Hi Sani,
First of all, sorry to have to write here.
I try to search on your Website any email details for me to throw my complaints
in a right way. For example, your customer service officer's email. Unfortunately, you didn't provide me
any. So, here I am.
Dear Sani,
I had a bad experience last night with you.
My m14 (KB TO KL) was scheduled at 9.30 pm. However, at 11 pm the bus was
FINALLY ARRIVED.. Do you count the hours we have waited for you? We arrived
there as early as we can as you were asking us to come 15 min before boarding.
So, the average time passengers come was around 9.05 pm.
Yet, I make calls to your 019-2685050, no answer.
Then, called 03-40457777. She did answer my call and ask me to call 03-40400398
next she ask me to call 019-2685050
again. I told her, I have called that number but no answer.
I make my own decision to send SMS instead
of call. After I send the SMS, then I call.
Finally, you answer my call. However, he gives me 019-2790057. I called
the number, he said bus having a small problem and will be arriving at 10.30
pm. You know at what time the bus arrived? 11 pm!
Dear Sani,
If we late you didn't wait
If you late what did you do?
Dear Sani,
You should have your regular check up with
your buses, give full maintenance that they need, prepare back up bus in case
of emergency (eg. like this situation)
Dear Sani,
This is not your first time. I heard many
complaints from other passengers. I think you should do something. Take
proactive actions, please.....
Dear Sani,
Please count my complaint as the total of
M14's passenger last night (if 40, make it 40 complaints)
Dear Sani,
You should provide your customer, details to
contact your personnel. So, we can personally contact you. So, we didn't have
to contact you through your media, social such as FB.
Dear Sani,
I thank to the drivers, they did apologize
to us after the bus arrived. I didn't blame them. I thank them, finally we got
" minta maaf semua "
Thanks,
Your customer
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